![]() ![]() Nearly changed hotels due to all the bad reviews but decided not to and ended up wishing we had. Booked a room with a view of the fountains but the windows were dirty so couldn't get a splatter free photo. ![]() No glamorous entrance - you arrive in the basement and wasn't exactly welcoming. At least one day many of the lifts weren't working which lead to long queues. There was a whiffy smell - likely drains, especially noticeable after draining bath. 2 of the 4 nights we stayed we had no maid service, rubbish bins overflowing and needed fresh towels as there aren't enough hooks or towels provided for 4 people. There were dirty socks in the draw and the draw handles were sticky - obviously not cleaned & one draw was broken. The King room we booked months ago wasn't available so had to have a Queen. They couldn't give a logical reason for these additional charges.
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